Trinity Web Solutions
The Terms & Conditions governing use of the Trinity Web Solutions website and our web design, SEO, Google Ads, social media and digital marketing services.
Trinity Web Solutions provides digital marketing and technology services including, but not limited to:
The exact scope of services provided to each client will be outlined in the relevant proposal, quotation, service agreement, invoice or written communication.
All projects and ongoing services are delivered according to the agreed scope.
Any work requested outside the agreed scope may be treated as additional work and may attract additional charges.
Changes to project requirements, functionality, integrations, number of pages, content, campaigns, platforms or deliverables may require a revised quotation, additional fees or an extension to the agreed timeline.
Trinity Web Solutions reserves the right to decline work that falls outside the agreed scope or requires specialist services not included in the original engagement.
Clients are responsible for providing all information, approvals, access credentials, content, images, brand assets and other materials reasonably required to complete the agreed work.
The client warrants that any materials supplied to Trinity Web Solutions:
Delays in supplying information, approvals or access may affect project timelines and campaign performance.
Trinity Web Solutions is not responsible for delays caused by incomplete instructions, delayed approvals, missing access, third-party suppliers or circumstances outside our reasonable control.
Fees will be specified in the relevant proposal, quotation, invoice or service agreement.
Unless otherwise agreed in writing:
Payments already made for work completed, work commenced, third-party services, advertising spend, licences or other committed costs are generally non-refundable, subject to any rights that cannot legally be excluded.
Ongoing digital marketing, SEO, advertising, social media, website support and similar services may operate on a monthly retainer.
Retainer fees cover the services and resources specified in the agreed scope for the relevant billing period.
Unused hours, activities or deliverables do not automatically carry forward unless this has been agreed in writing.
Either party may terminate an ongoing engagement in accordance with the notice period stated in the applicable proposal or service agreement.
Where no specific notice period is stated, reasonable written notice should be provided.
Website projects may include design, development, responsive optimisation, content implementation, forms, integrations, testing and related services as defined in the agreed scope.
Timelines provided are estimates and may change depending on:
The client is responsible for reviewing the website prior to launch and notifying Trinity Web Solutions of any required corrections.
After approval and launch, additional changes may be treated as maintenance or additional development work.
We aim to develop websites compatible with current mainstream browsers, devices and screen sizes.
We cannot guarantee identical appearance or functionality across:
SEO is influenced by numerous factors outside our control, including search engine algorithms, competitor activity, website history, industry competition, content quality, technical performance and changes made by search engines.
Trinity Web Solutions does not guarantee:
Where ranking targets or performance goals are discussed, they should be understood as objectives rather than guarantees unless expressly stated otherwise in writing.
SEO requires ongoing optimisation and results may vary over time.
Trinity Web Solutions may provide campaign strategy, keyword research, ad creation, targeting, conversion tracking, bidding optimisation, reporting and campaign management.
Advertising spend is separate from management fees unless specifically included in writing.
Advertising platforms including Google, Meta and other third-party platforms operate independently. Trinity Web Solutions cannot guarantee:
Performance may be influenced by competition, market conditions, platform algorithms, website performance, client pricing, sales processes and other external factors.
Google Ads campaigns may be created, configured and managed within Trinity Web Solutions' agency advertising infrastructure.
To protect campaign configurations, proprietary optimisation strategies, conversion tracking architecture, account security, internal processes and other agency intellectual property, direct administrative access to agency-managed Google Ads accounts is not provided unless expressly agreed in writing.
Clients will receive transparent performance reporting covering relevant metrics such as:
Where advertising campaigns are operated within an advertising account owned independently by the client, access arrangements may differ and will be agreed separately.
Trinity Web Solutions retains ownership and control of agency-created advertising account structures, campaign frameworks, internal optimisation methodology, templates and proprietary configuration processes unless otherwise agreed in writing.
Client-owned business information, creative assets and data remain subject to the ownership provisions contained in these Terms.
The client is responsible for approving the advertising budget.
Advertising spend may be billed directly by the advertising platform or handled according to another agreed payment arrangement.
Advertising budgets may fluctuate slightly due to platform billing practices, daily budget averaging, currency conversion or platform optimisation systems.
Trinity Web Solutions is not responsible for advertising charges incurred as a result of platform billing behaviour where campaigns have been operated according to the agreed budget settings.
Where included in the agreed scope, Trinity Web Solutions may configure analytics, tags, pixels, conversion tracking, call tracking or other measurement systems.
Tracking accuracy may be affected by:
Accordingly, reported advertising conversions and analytics data may not always exactly match actual enquiries, sales or internal business records.
Social media services may include content planning, copywriting, creative design, publishing, advertising and reporting.
The client remains responsible for approving content where approval is required.
Trinity Web Solutions is not responsible for changes to third-party social platforms, including:
Our services may depend on third-party providers including:
Trinity Web Solutions does not control these providers and is not responsible for outages, policy changes, price increases, discontinued services, security incidents or technical failures caused by third parties.
Any third-party licences, subscriptions or usage fees may be charged separately.
Where Trinity Web Solutions provides or manages hosting, domain or email-related services, availability may depend on third-party infrastructure providers.
Clients are responsible for maintaining current contact and billing details and for paying applicable renewal charges.
Trinity Web Solutions cannot guarantee uninterrupted hosting, email or domain availability.
Where hosting or domain services are terminated, the client is responsible for arranging migration, backups and renewal of any services they wish to retain.
Unless otherwise agreed in writing, Trinity Web Solutions retains ownership of:
Upon full payment, the client receives rights to final client-specific deliverables as specified in the relevant agreement.
Third-party assets, software, plugins, fonts, stock images and licences remain subject to their respective licence terms.
Unless otherwise agreed in writing, Trinity Web Solutions may display completed work, campaign examples, website screenshots, logos and project descriptions in its:
Confidential or commercially sensitive information will not knowingly be disclosed without appropriate permission.
Both parties agree to treat confidential business information received during the engagement as confidential.
Confidential information does not include information that:
Trinity Web Solutions may collect personal information submitted through forms, enquiries, contracts, account registrations and communications.
Personal information will be handled in accordance with our Privacy Policy and applicable Australian privacy requirements.
Where applicable, the Privacy Act 1988 and Australian Privacy Principles regulate how covered organisations handle personal information.
We take reasonable measures to protect systems, websites and information under our control.
However, no website, hosting environment, internet connection or digital system can be guaranteed to be completely secure.
Trinity Web Solutions is not responsible for security incidents caused by:
Clients should maintain secure passwords, appropriate access controls and backups.
Where backups are included as part of hosting or maintenance services, they are provided as an additional safeguard and should not be considered the client's sole backup system.
Clients are encouraged to maintain independent copies of critical business information and digital assets.
The number of design or development revisions included in a project will be specified in the applicable proposal.
Additional revisions or substantial changes after approval may incur additional fees.
Once a client approves content, design, functionality or campaign material, Trinity Web Solutions may proceed on the basis of that approval.
If a client does not provide required information, feedback or approval for an extended period, the project may be placed on hold.
Where significant time has passed, rescheduling fees, revised timelines or additional charges may apply before work resumes.
Trinity Web Solutions may temporarily suspend services where:
Where reasonably possible, notice will be provided before suspension.
Either party may terminate services according to the applicable service agreement or agreed notice period.
Upon termination:
Where reasonable and technically possible, Trinity Web Solutions will assist with transition or handover services. Additional transition work may be chargeable.
To the extent permitted by law, Trinity Web Solutions is not liable for indirect, incidental or consequential loss arising from use of our services, including loss of revenue, profits, business opportunities, data or reputation.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under Australian law.
Where liability cannot legally be excluded, it will be limited to the extent permitted by law.
Marketing, advertising, websites and SEO can improve visibility and lead-generation opportunities, but business results depend on many factors beyond Trinity Web Solutions' control.
We therefore do not guarantee:
Trinity Web Solutions will not be responsible for delays or failures caused by circumstances outside our reasonable control, including:
We may update these Terms & Conditions from time to time.
The updated version will be published on our website together with the revised effective date.
Material changes affecting existing contractual arrangements will be handled in accordance with applicable law and contractual requirements.
These Terms are governed by the laws applicable in New South Wales, Australia.
Any disputes will be subject to the jurisdiction of the courts and tribunals of New South Wales, except where applicable law provides otherwise.
Questions regarding these Terms & Conditions may be directed to Trinity Web Solutions through the contact details published on our website.
0423 332 713 · connect@trinitywebsolutions.com.au